Shipping & Delivery Policy
How courier selection, shipping charges, tracking and delivery problems are handled.
1. Available couriers
Configured couriers are currently J&T and LBC. Courier availability may depend on destination, parcel size/weight and service coverage.
2. Shipping fees
The shipping charge applicable to the selected courier is calculated on the server and displayed before the customer places the order. Current configured base rates are:
- J&T: ₱150.00
- LBC: ₱180.00
Bulky/oversized machines or remote-area deliveries may require a separately confirmed freight arrangement before dispatch if the configured base rate is not appropriate. Any additional charge must be disclosed and accepted before collection.
3. Processing and dispatch
Orders move through processing, packing, ready-to-ship and shipped statuses. Payment confirmation may be required before fulfillment, except approved COD orders. Processing times can vary by stock availability, order size and product preparation.
4. Tracking
When a shipment is dispatched, the admin records the courier tracking number. The customer can view the website timeline and open the courier's official tracking page. Manual assignment means the website does not claim real-time courier API synchronization.
5. Delivery estimates
Courier transit estimates are not guaranteed delivery dates. Weather, holidays, destination coverage, courier operations and force-majeure events can cause delays. We will reasonably assist with trace requests when a shipment appears delayed or lost.
6. Customer address responsibility
Please provide a complete, reachable delivery address and working mobile number. Contact support immediately if an address is wrong. Once a parcel is already handed to a courier, rerouting may not be possible and additional courier charges may apply.
7. Failed delivery / return to sender
If delivery fails because the recipient is unavailable, unreachable or the address is incorrect, the courier may attempt redelivery or return the parcel to sender. Re-shipping charges may be charged when the failure was caused by customer-provided information or refusal without a valid product issue. This does not remove remedies for defective, damaged, incorrect or non-conforming goods.
8. Damaged, missing or incorrect parcel
Photograph the outer packaging and item as soon as practical and open a support ticket. Keep the parcel, labels and accessories while the claim is being reviewed. We may coordinate with the courier, but customer remedies against the seller remain subject to applicable consumer law.